Effective Date: 30 May 2025
At Zaynnie Collection, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read the following policy to understand your rights regarding returns, exchanges, and refunds.
1. Eligibility for Returns
You may request a return within 7 days of receiving your order if:
- You received the wrong item
- The item is defective, damaged, or has a manufacturing fault
- The item does not match the product description on our website
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- Original tags and packaging must be intact
- You must provide a valid proof of purchase (e.g., order number, receipt)
2. Items Not Eligible for Return
We do not accept returns for:
- Intimate wear (e.g., underwear, bodysuits)
- Accessories (e.g., earrings, scarves) for hygiene reasons
- Final sale or clearance items
- Products damaged due to misuse or neglect
3. How to Initiate a Return
To initiate a return, please:
- Email support@zaynniecollection.com within 7 days of receiving your order
- Include your order number, description of the issue, and clear photos (if applicable)
- Wait for return instructions from our customer service team
Returns without prior approval will not be accepted.
4. Return Shipping Costs
- Return shipping costs are the customer’s responsibility, unless the return is due to our error (e.g., wrong or damaged item).
- We recommend using a trackable courier service to avoid lost packages.
- We are not responsible for returned items that do not reach us.
5. Refund Process
Once your returned item is received and inspected:
- You will be notified via email about the approval or rejection of your refund
- If approved, refunds are processed within 7–10 business days
- Refunds will be made to your original payment method or as store credit, depending on your preference
- Shipping fees are non-refundable
6. Exchanges
We offer exchanges for items that are the wrong size or color, provided the requested item is available. If it is not available, we may offer:
- An alternative product
- Store credit
- A full refund (if applicable)
7. Damaged or Defective Items
If you receive a damaged or faulty item, please contact us within 48 hours of delivery. Include:
- A clear description of the issue
- Photos of the damage or defect
- Your order number
We will prioritize your issue and either replace the item or issue a refund, depending on the situation.
8. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your bank account again
- Contact your payment provider or bank—it may take additional time before your refund is officially posted
- If the issue persists, contact us at support@zaynniecollection.com
9. Contact Us
For any return, exchange, or refund inquiries, please contact our customer service team:
📧 Email: support@zaynniecollection.com
🌐 Website: https://zaynniecollection.com